FAQ – Gallery327 | Questions About Our Artwork, Shipping & Returns

🔹 GENERAL QUESTIONS

1. What is Gallery327?
   Gallery327.com is an online art gallery offering original paintings by emerging American artists. Every piece is one-of-a-kind, sold directly through our site, and shipped with care.

2. Is Gallery327 a physical gallery?
   No. Gallery327 is fully online. We do not have a brick-and-mortar showroom.

3. What kind of art does Gallery327 sell?
   We sell original, contemporary artwork—including pieces on canvas, paper, and masonite. We do not sell prints or reproductions.

4. Is Gallery327 a legitimate art gallery?
   Yes. Gallery327.com is an independent U.S.-based art gallery founded in 2005. Originally launched as RecklessAbandonGallery.com, it moved fully online in 2009. All works are original, and every order includes insured shipping and a clear return policy.

5. Does Gallery327 sell prints or reproductions?
   No, only original art is available. We do not offer prints, posters, or mass-produced items.

6. Is shipping included?
   Shipping is included for artwork priced under $100 in the continental U.S. For all other items, shipping is calculated at checkout. Oversized works may ship by freight.

7. Can I return a piece if I change my mind?
   Yes. You must notify us within 7 days of delivery and return the artwork in resaleable condition. Return shipping is the buyer’s responsibility. If shipping was originally included in your purchase (for artwork under $100), that cost will also be deducted from your refund.
   

8. How does Gallery327 handle damage during shipping?
   If your artwork is damaged in transit, contact us immediately. You'll need to provide photos and keep packaging. We’ll file a claim with the carrier and issue a refund once it’s resolved.

9. Can I cancel my order?
   You may cancel anytime before the artwork ships. After shipment, returns must follow our return policy.

10. Do you ship internationally?
    Yes. International shipping charges and import taxes are the responsibility of the buyer. These are calculated at checkout or billed separately.

🔹 ART CARE & DISPLAY QUESTIONS

11. How should I hang original artwork safely?
    For most single pieces, we recommend using a monkey hook placed in the center—it’s simple to install and holds up to 30–50 lbs. If the artwork has a central support beam or requires added stability, use a level and two wall hooks to keep it straight. Avoid using nails, adhesive strips, or tape.

12. How do I hang an art wall or gallery wall?
    Lay your arrangement out on the floor first. Start with one central piece and build around it with consistent spacing (usually 2–4 inches between frames). Use a measuring tape and painter’s tape on the wall for layout. Always check weight and use secure hooks for each piece.

13. Can I hang original art in direct sunlight?
    No. Even with a UV varnish, repeated exposure to direct sunlight can fade or damage the surface over time. Hang your artwork in a space with indirect or diffused light for best preservation.

14. Can I hang artwork in humid spaces like bathrooms?
    Avoid hanging paper-based artwork in humid areas. Sealed canvas or masonite may be suitable for well-ventilated spaces, but never in high-moisture rooms like saunas or enclosed showers.

15. How should I clean or dust my artwork?
    Use a dry, soft microfiber cloth and dust gently around the frame. Never spray cleaning products near the artwork or touch the painted surface with your hands.

16. Can I reframe the artwork I purchase?
    Yes. Most pieces are shipped unframed or with simple protective framing. You’re free to reframe it, but use acid-free materials and a professional framer if possible—especially for paper-based works.

17. How should I store artwork I’m not displaying?
    Keep it flat (for paper), in a dry, cool, dark space. Use acid-free tissue or archival sleeves. Avoid attics, basements, and areas with temperature swings or moisture.

18. What’s the best height to hang art?
    Eye level is standard—typically 57–60 inches from the floor to the center of the piece. For gallery walls or above furniture, aim for balance with the surrounding elements.

19. Can I use command strips to hang art?
    We don’t recommend it for original artwork. Use proper hardware rated for the piece’s weight to prevent falls or damage.

20. Do I need to frame art on canvas or masonite?
    Not necessarily. Many contemporary collectors display canvas or masonite with a clean edge. Framing is optional and based on personal style or protection needs.